Shangri-La Fabric:
Knitted fabric may experience minor weave variations due to heat, humidity and other room conditions. These variations can result in light bowing, puckering and dimpling of the Shangri-La material. This is considered normal and does not constitute a failure in either workmanship or materials. The possible variations are minor and have been shown through case study not to detract from the beauty of the product

Warranty on Polyester Cord
The braided polyester cord does not have a reverse roll stop on shadings with the Shangri-La Hardware Systems. If a shading with the Deluxe or Color Coordinated Aluminum Head Rail is raised above 24" in the reverse roll mode, there is a possibility of the fabric rubbing on the head rail. Comfortex reserves the right NOT to warrant wear and tear of fabric if damaged by roll-up in excess of 24"

Shangri-La Limited Lifetime Warranty
Comfortex warrants that its window treatments will be free from defects in materials and workmanship for as long as the original residential purchaser owns the product, provided that the product was installed properly and in accordance with the installation instructions. The limited lifetime warranty is extended to the original residential purchaser only, in the original window for which it was installed. All moving parts, such as cords, may eventually wear out. Comfortex considers this to be normal wear and tear and these parts will carry a three year limited warranty. Performance of fabric is dependent on its fiber content and weave. Inherent characteristics of fabric are not covered under warranty. These include, but are not limited to, reactions to heat and humidity fluctuations and fraying.

This limited warranty does not cover transportation costs to and from the retailer, costs of removal, re-measure, or reinstallation of product, or any incidental or consequential damages. If a Comfortex product is found to be defective in materials or workmanship, we will, at our discretion, repair, replace or refund the cost of a product which fails to conform to this limited warranty. Colors vary from lot to lot and may not exactly match sample swatch, sample book, or previous purchases. Discontinued components or color selections will be replaced with the closest equivalent current product. This shall be your sole remedy under this limited warranty.

To obtain service under this warranty, you need to contact Accent Blinds & Shades by phone at (888) 660-2546 or by fax at (877) 684-6188 for replacement, repair or to request a return authorization. Accent Blinds & Shades will arrange shipment from your place to the manufacturer and then the manufacturer will pay for shipping the product or replacement back to you anywhere in the continental United States. Special arrangements will have to be made for orders outside the 48 continental states.

This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Policy is subject to change without notice. This limited warranty is exclusive of commercial use.