This web site takes every precaution to protect our customer's information. When you submit sensitive information via the web site that information is encrypted and protected with the best encryption software in the industry - SSL. No sensitive information is ever transmitted in plain text.

While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ´surfing´.

Absolutely Not! We respect your privacy and all information collected on this site will be kept strictly confidential and will not be sold, reused, rented, loaned, or otherwise disclosed. Any information you give to Accent Blinds, will be handled with the utmost care.

Your credit card is not charged real-time on the Internet. All orders are processed at one time within 24 hours after they are received except on weekends. Your credit card will be charged before your order is filled. Once your card has been successfully billed and your order verified you will be contacted via email. Orders may NOT be cancelled once this takes place. If you wish to cancel an order you must do so within 24 hours.

We accept most major credit cards. We will also accept personal checks or money orders by mail. If you choose to pay by check your order will be held until funds clear the bank (2-10 working days).

Order confirmations are generated automatically within a few minutes of the order being placed. Within 24-hours thereafter (except on weekends) you will receive a second confirmation that will contain your estimated ship date and vendor assigned order number.

If you did not receive the order confirmations as described above please call or email our Customer Service department using the contact information located here. Once received, you have 24 hours to make any changes or corrections. Once production begins, orders cannot be changed.

Shipping information will be emailed, to the address submitted previously, once the order leaves the manufacturing facility.

Generally speaking our standard policy is to ship freight free via UPS Ground within the continental United States up to 96" wide. Boxed shades, track, or vanes that exceed 96" (packaging not included) do not meet the UPS size limitations for ground freight and so will ship common carrier. As a result there will be a direct common carrier fee of .00.

Note:
If you order from more than one vendor and your order with each exceeds their maximum single blind/shade width to qualify for free shipping, you will be charged per vendor. Size restrictions and freight charges do vary from one vendor to another.

Sales tax is only required in our resident state of Vermont. Therefore, all orders made for customers residing in our state will be subject to sales tax, which currently stands at 6%.

Sorry, we don't. But we do try our best to make all of the information for our products available on our site. If you have any trouble finding the information you need just give us a call toll free.

We are sorry. At this time we do not ship internationally. We require a Shipping and Billing address in the United States.

It's easy. Just follow our simple measuring guide CLICK HERE.

Color Coordinated coverings using components similar in color but, not always exact in color, are common to all manufacturers. Exact color matches of secondary parts such as tassels, strings or other parts of a covering with the primary color are rarely possible. The color choices offered for the primary components, slats, louvers, fabrics and so forth, are far too extensive, and change too frequently to always have exact color matches. Designer selected, color coordinated components assure you that all our coverings provide the desired look. Should you have specific color concerns, please call or email our Customer Service department using the contact information located here.

Not counting the time it takes us to process your order (typically within 24-hours of receipt) when you receive your order will vary between product types and vendors. Following is the average production time listed by vendor - production times for some products vary from the standard and is detailed on the product page.

• Comfortex - 7 to 14 Business Days
• Prestige - 7 to 9 Business Days
• Woodland Blinds 5 to 7 Business Days (Bamboo Shades 7 to 9 Business Days)
• Express Products - 3 to 5 Business Days
• Norman Shutters - 4 to 5 weeks
• Add to the above 3 to 5 Business Days transit time from the factory to your house.

Note: Business days refers to the number of days the factory is open for production. In this case it does not include weekends or holidays.

At this point in time we do not offer online tracking - however, it is something we are working on. In the meantime should you wish to know the status of your order please go here and contact us via email, fax or phone. For orders that have received an estimated ship date we ask that you wait 24-hours beyond that date before requesting an order status only because we couldn't get one anyway per terms-of-service of our vendors.

Orders must be changed within 24 hours of ordering (prior to processing). If you realize that you forgot or miss measured a window and your order has not been processed you may contact us during normal business hours to make the necessary correction or call our toll-free number at 1-888-660-2546 for immediate assistance.

Orders must be cancelled within 24 hours of ordering (prior to processing). We cannot cancel an order after it has been processed. Please do not ask us to do so. It is not possible to cancel an order when materials have been allocated and cut for YOUR windows. Thank you for your understanding.

Exchange Policy:
In this industry there’s no such thing as an Exchange Policy this is because there’s no resale value in a product that was custom-built for you – at best the blind can be salvaged for parts.

Returns/Refunds:
If I make a mistake placing your order and you choose not to give me a second chance to make it right, I’ll give you a full refund once the order is returned which I will pay for as well.

If the vendor is suspected of making a mistake they’ll ask that the blind in question be returned for inspection and if the error is theirs they’ll replace or repair the item (which one is at their discretion) at no expense to you.

If you make a measuring mistake or damage the blind during installation or fail to order samples in advance and now the color doesn’t quite suit your fancy, you pay and it isn’t cheap whether you choose to order a new blind or seek a refund. If you want a refund you’ll have to return the blind at your expense and the refund amount (varies between vendors) can be as low as 10% to a high of 40%.

If you want to order a new shade, you’ll have to pay full price for the new shade and once the original blind is return you’ll receive a refund on the original order which as I said earlier can be as low as 10% or as high as 40%.

The bottom line to all of this is that we each need to make sure we do what is expected because regardless of what side of the fence we’re on it’s expensive to fix mistakes. We offer free samples, comprehensive instructions and a variety of ways to contact us should you require assistance. Please take advantage of the services we offer so that you don’t make any mistakes. In return I promise you that I will place your order correctly and together that should lesson the chance of mistakes on the part of the fabricator.

You can find contact information here.

Our business hours are Monday through Friday 9:00 AM to 5:00 PM Eastern.

Your installation instructions should arrive with your order. In the event this doesn't happen, or if you'd like to get an advanced look at what's involved, we have everything you need, here. For some links, you may need to install Acrobat Reader or Windows Media Player. If you do not have these programs, click on the following links (Adobe - Windows Media) for a free download. To save a file to your pc - right click your mouse and then choose "save target as" or "save location as" and then choose where you want to save it on your PC.

A manufacturer's limited warranty is included with all of our window treatments unless a request was made that they be made in a manner contrary to the manufacturer's recommendations. Complete warranty information, for each type of window treatment, is listed on their respective product pages under the "Manuals" tab.

Please call or email our Customer Service department using the contact information located here and we will assist you to determine whether the item can be repaired, must be replaced or is covered under the manufacturer's warranty. The answers to these questions will determine the next step. Regardless you will be responsible for getting the blind/shade to the manufacturer and they will pay the return freight. If the damaged is covered under warranty there's no charge for repair - if not, then you will have to pay a fee based on parts, labor and these vary with manufacturer. Specifics will be disclosed before we make the arrangements or process whatever payment information we're provided.

General cleaning such as vacuuming, feather dusting or wiping with a damp cloth is all that is usually needed. You may also refer to your local yellow pages for professional blind cleaning companies that offer in home cleaning. Specific instructions can be found under the "Manual" tab on the product page.