Frequently Asked Questions
Before placing your orderQ: Is my information secure?
This web site takes every precaution to protect our customer's information. When you submit sensitive information via the web site that information is encrypted and protected with the best encryption software in the industry - SSL. No sensitive information is ever transmitted in plain text.
While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ´surfing´.
Q: Do you sell and/or trade your customer's personal information?
Absolutely Not! We respect your privacy and all information collected on this site will be kept strictly confidential and will not be sold, reused, rented, loaned, or otherwise disclosed. Any information you give to Accent Blinds, will be handled with the utmost care.
Q: When is my card charged?
Your credit card is not charged real-time on the Internet. All orders are processed at one time within 24 hours after they are received except on weekends. Your credit card will be charged before your order is filled. Once your card has been successfully billed and your order verified you will be contacted via email. Orders may NOT be cancelled once this takes place. If you wish to cancel an order you must do so within 24 hours.
Q: What are my payment options?
We accept most major credit cards. We will also accept personal checks or money orders by mail. If you choose to pay by check your order will be held until funds clear the bank (2-10 working days).
Q: Will I receive an order confirmation?
Order confirmations are generated automatically within a
few minutes of the order being placed. Within 24-hours
thereafter (except on weekends) you will receive a second
confirmation that will contain your estimated ship date and
vendor assigned order number.
If you did not receive the order confirmations as described
above please call or email our Customer
Service department using the contact information located
here. Once received, you
have 24 hours to make any changes or corrections. Once
production begins, orders cannot be changed.
Shipping information will be emailed, to the address
submitted previously, once the order leaves the
manufacturing facility.
Q: Do you charge shipping?
Generally speaking our standard policy is to ship freight
free via UPS Ground within the continental United States up
to 96" wide. Boxed shades, track, or vanes that exceed 96"
(packaging not included) do not meet the UPS size
limitations for ground freight and so will ship common
carrier. As a result there will be a direct common carrier
fee of .00.
Note:
If you order from more than one vendor and your order with
each exceeds their maximum single blind/shade width to
qualify for free shipping, you will be charged per vendor.
Size restrictions and freight charges do vary from one
vendor to another.
Q: Do you charge sales tax?
Sales tax is only required in our resident state of Vermont. Therefore, all orders made for customers residing in our state will be subject to sales tax, which currently stands at 6%.
Q: Do you have catalogs or brochures?
Sorry, we don't. But we do try our best to make all of the information for our products available on our site. If you have any trouble finding the information you need just give us a call toll free.
Q: Do you accept international orders?
We are sorry. At this time we do not ship internationally. We require a Shipping and Billing address in the United States.
Q: How do I measure my windows properly?
It's easy. Just follow our simple measuring guide CLICK HERE.
Q: What does the term color coordinated mean?
Color Coordinated coverings using components similar in color but, not always exact in color, are common to all manufacturers. Exact color matches of secondary parts such as tassels, strings or other parts of a covering with the primary color are rarely possible. The color choices offered for the primary components, slats, louvers, fabrics and so forth, are far too extensive, and change too frequently to always have exact color matches. Designer selected, color coordinated components assure you that all our coverings provide the desired look. Should you have specific color concerns, please call or email our Customer Service department using the contact information located here.
Q: When will I receive my order?
Not counting the time it takes us to process your order (typically within 24-hours of receipt) when you receive your order will vary between product types and vendors. Following is the average production time listed by vendor - production times for some products vary from the standard and is detailed on the product page.
- Comfortex - 7 to 14 Business Days
- Prestige - 7 to 9 Business Days
- Woodland Blinds 5 to 7 Business Days (Bamboo Shades 7 to 9 Business Days)
- Express Products - 3 to 5 Business Days
- Norman Shutters - 4 to 5 weeks
- Add to the above 3 to 5 Business Days transit time from the factory to your house.
Note: Business days refers to the number of days the factory is open for production. In this case it does not include weekends or holidays.
Q: Will I be able to track my order?
At this point in time we do not offer online tracking - however, it is something we are working on. In the meantime should you wish to know the status of your order please go here and contact us via email, fax or phone. For orders that have received an estimated ship date we ask that you wait 24-hours beyond that date before requesting an order status only because we couldn't get one anyway per terms-of-service of our vendors.
Q: Can I make changes to my order?
Orders must be changed within 24 hours of ordering (prior to processing). If you realize that you forgot or miss measured a window and your order has not been processed you may contact us during normal business hours to make the necessary correction or call our toll-free number at 1-888-660-2546 for immediate assistance.
Q: What if I need to cancel my order?
Orders must be cancelled within 24 hours of ordering (prior to processing). We cannot cancel an order after it has been processed. Please do not ask us to do so. It is not possible to cancel an order when materials have been allocated and cut for YOUR windows. Thank you for your understanding.
Q: What is your Return, Refund or Exchange Polices?
Exchange Policy:
In this industry there´s no such thing as an Exchange Policy
this is because there´s no resale value in a product that
was custom-built for you "
"Hi Shawn - Just wanted to let you know that we received our Averte Natural Fold for our slider AND WE LOVE IT! It is just perfect! Thank you for all your time to make it right. It looks fantastic!! And such GREAT customer service!! Thank you"
Cheryl M
