Warranty

All B&W Window Fashion products are protected against defects in material or craftsmanship to the original buyer for 3 years upon receipt. Whether it is bamboo, polyester or cotton, all colors tend to fade over time - this is considered normal and is not covered under this guarantee. Improper installation, misuse and abuse are also not covered under this guarantee. Repair is the purchaser's sole remedy under this guarantee. B&W will not accept responsibility for any costs associated with installation or incidental and consequential damages.

Finally, dye-lots vary from stock to stock and may not exactly match the sample you received or a previously ordered shade. Budget willing, the best case scenerio would be to order shades for the entire house from the same dye-lot. Quite often one's budget doesn't allow that and so second best thing to do would be to order all the shades that are going in the same room at the same time to ensure that the shades are made from the same dye-lot.

Important Notes:

• In the unlikely event of warranty repair or service B&W will cover the freight to have the shade(s) returned to their factory for up to 1-year from date of delivery. After the year has expired they will cover the return freight only.
• UPS covers all deliveries with a 30-day warranty. If there is damage to your order caused by freight UPS's insurance will pay the vendor to replace the damaged item. However, after 30-days there's nothing I can do to help you unless the damage was the result of faulty components or poor craftsmanship. My advice is to inspect all packages immediately for damage. If you notice damage open the box and inspect the contents - if there are missing or damaged parts call us immediately at 1-888-660-2546 to file an immediate claim.
• We cannot send you boxes to return a defective product - so please keep your boxes until all window coverings are installed and functional.